Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at support@marvellia.com.
If your return is accepted, you need to send the items back at your own cost. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@marvellia.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@marvellia.com.
E-mail us at support@marvellia.com to begin the return process.
Once your return is received and processed you will receive an e-mail from support@marvellia.com with your store credit.
Fraudulent Orders | Orders Made Mistakenly
If you believe your order was fraudulent or Not placed by you, You should reach out to us first to get the order canceled. If the product has not been shipped out yet, the order will be canceled immediately and a Full Refund will be processed Immediately.
If the order has been shipped and successfully delivered, and You claim that the order was fraudulent, You must contact us to return the items for a Full Refund. If You decide to keep items, then You acknowledge that the order was indeed genuine and NOT fraudulent. In this case, any previous fraudulent complaints will be discarded.
Once an order is DELIVERED, it is completely UNACCEPTABLE to file a chargeback complaint with your Bank Institution without contacting us first for a Full Refund.
An order can only be canceled within a day after the order is placed. This is to ensure that the product does not ship out and the customer gets a full refund.
Once an order ships out, the customer will have to wait for the item to be delivered and then return the item back to us for a full refund.
RETURNS ARE VERY EASY ! and we guide you along the return process.
Shipping:We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. (please double-check your address!).
We always recommend shipping to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package that is not being received in time to retrieve at such address. We recommend contacting the postal service and letting them know to return the package to the sender or set up a forwarding address if this happens to you.
Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however, we recommend contacting your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at support@marvellia.com and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve an outcome.
We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible.
Cancellation:
You may cancel your order for a refund prior to processing. Note that there is a $9 cancellation fee. For the best success in cancellation or change in your order, please contact us within 12 hours of placing your order. However, we cannot guarantee successful cancellation or order editing once the order is placed.We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.